Recommended Video File Type
We recommend compress your video to a MP4. If you are using another format other than MP4, we suggest downloading this FREE tool called HandBrake. https://handbrake.fr/downloads.php
Watch the video below about what software our Support Team uses to help users:
DVDsoft MP4 Converter: http://www.dvdvideosoft.com/products/dvd/Free-MP4-Video-Converter.htm#.VBsy9RajsXs
*Click here if video does not show.