My upload's been running a long time and hasn't completed or it Timed Out. What should I do?

Uploading a video can take several minutes, depending on the length of your video and the demand on the servers. If your video upload is taking longer than 30 mintues to complete, we recommend canceling the upload, checking the length and settings for your video, and uploading it again. You can also try two options:

OPTION 1: Please make sure any firewall software you may have is allowing the connection to our server. If you're on a corporate or school network the connection may be blocked. You might want to check with your network administrator to find out what restrictions your network's under.You'll need a broadband connection with at least 5000+ Kbps upload speed and 1000+ Kbps download speed for the best viewing and uploading experience.Got to: http://speedtest.netto check your speed for compatibility tests. 

OPTION 2: For larger files, you can make your video file smaller in size by compressing your video using this Video Converter (WM VIDEO CONVERTER). The best video conversion files to convert to are Flash .FLV Video Files or Apple MPEG-4 .MP4 Video Files. This will help tremendously if you do not want to wait a long time for the upload progress. 

Recommended Video File Type

We recommend using MP4. If you are using another format other than MP4, we suggest downloading this FREE tool called HandBrake.

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